Reference

Legal Terms That Cover Your Account

One written set of terms covers your mela88 wallet, your game play and every withdrawal check, and you accept them the moment you open the lobby.

Account termsWallet rulesWithdrawal checksRegion eligibility
mela88 Legal Terms That Cover Your Account
LEGAL HELP DESK

How to Reach Our Legal Desk

Terms questions are handled by the same support desk that runs your day-to-day account help, which keeps the answers consistent. Open live chat from your account menu and you are talking to our Bangladesh team; email works better when you need to attach a screenshot of a bKash, Nagad or Rocket transfer. Keep your registered mobile number and the last four digits of your wallet number handy. We reply in the order messages land, and a clear subject line gets your case read sooner.

Live chat Open live chat from the account menu once you are signed in. It is the quickest route for terms questions about a single account, and you can drop a bKash or Nagad screenshot into the thread.
Email the desk Write to our support email with your account number in the subject line. Use this when a case needs documents, such as a bank statement for a Bank Transfer or a wallet receipt that chat cannot hold.
Wallet verification If a withdrawal is on hold, send a clear photo of the bKash, Nagad or Rocket message showing the sender number. We match that name to your registered details before the wallet is cleared for payout.
DATA AND ACCESS

How We Handle Your Account Data

Your registered name, mobile number and wallet history are the three things our terms lean on most, so treat them as part of your login rather than paperwork. We keep session cookies to hold your sign-in and your language choice; clearing them signs you out. Data stays on file while your account is open, and for the period after closure where payment records must be kept. You can ask us to correct a name, number or wallet detail, and we will tell you exactly what proof the change needs.

What we store

We hold your registration details, the wallet numbers used for bKash, Nagad and Rocket transfers, and a log of account access. Play records back up any terms or withdrawal question you raise later.

Cookies on your device

Session cookies keep you signed in and remember your language choice. Clearing browser data signs you out and may reset saved preferences; you can sign back in with your mobile number and a one-time code.

Changing your details

Ask support to update a name, mobile number or wallet. A changed wallet usually needs a fresh verification shot before withdrawals route there, which protects the account if your phone goes missing.

Keeping it yours

Your one-time code is the lock on the account, so never pass it to anyone who messages you. We never ask for it in chat, and no wallet check ever needs it shared.

Legal Questions You Send Us

These are the terms questions we get most often on live chat. If yours is not on the list, ask us directly, because we would rather walk you through a clause than have you guess at it. Answers stay general on purpose: the detail can hinge on your region, the wallet you use and the game in front of you. Where something is unavailable, we say so rather than let you find out at withdrawal.

It depends on where you live. We set terms around eligible regions, and access depends on your local law, so check what applies where you are before you open an account.

No. One account per person, and the name on it must match your bKash, Nagad or Rocket wallet. Extra accounts or shared logins break our terms and can be suspended during a check.

Only where the game or provider exposes it. Slot and live table screens carry that figure when the studio supplies it; we do not fill in a number ourselves, and not every title shows one.

We may pause the account, hold a pending withdrawal or close it, depending on what happened. You can reply to the notice and explain your side; our desk reads every reply before a final decision.

Message support from your registered email or live chat and say what needs changing. We confirm identity through your registered mobile number and a one-time code, then tell you what proof a name change needs.

Availability depends on your local law and eligible regions, and it can change. We show the categories we run, including cricket, slots and live tables, but checking what is permitted stays with you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.