Reference

Your Privacy Policy in Plain English

One page, plain words: the details we hold when you open an account, what comes back to us from bKash, Nagad and Rocket, and how you get any of it corrected or removed. Take a look before you join.

Account detailsbKash and Nagad recordsCookie choicesDeletion requests

See the Lobby Read FAQ

DATA AND SECURITY

How mela88 Stores Cookies and Login Codes

A session cookie keeps you logged in between pages; clear it and you re-enter your password each time you switch tabs. We use a short set of these plus basic usage counting, and nothing from them goes to outside ad networks. Your account is tied to a one-time code sent to your registered mobile number, so a password alone will not open the wallet. Old session tokens drop off when you log out.

Session cookies only These keep you signed in while you move between the lobby, a live table and your wallet. Clear them in your browser and you simply log in again with your code.

Login codes to your mobile Every login asks for a one-time code on the mobile number you registered. That single step covers you if someone else learns your password, and it costs you a few seconds.

Records kept while needed Account and wallet records stay with us while your account is open, then for whatever period local rules set. Once that ends they are cleared from live systems.

Every request goes on record Every change request is logged with a date and the agent who handled it, so you can ask for that trail whenever you need it.

PRIVACY CONTACT

Where Bangladesh Data Requests Go

Privacy requests run through the same help desk that handles your wallet questions, so you never have to hunt for a separate address. Open live chat from the help icon once you are logged in, or send a ticket from your account settings. Tell us what you want changed and which wallet you used — bKash, Nagad or Rocket — and we can match the request to the right account without a long back and forth.

Live chat from your account Log in, tap the help icon and choose the privacy category. An agent confirms your identity before anything on the account is changed, so the request lands with the right person.

Written ticket, same thread Send a written request from account settings and we reply on the same thread. Keep the reference number handy — it follows the case through to the close.

Wallet-matched verification We match your request against the bKash, Nagad or Rocket number on file. That one step keeps someone else from touching your account data.

Which bKash and Nagad Records We Hold

mela88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with us means handing over a small set of details, and we keep that list tight. We hold your mobile number, the name on your bKash, Nagad or Rocket account, and the transaction reference each time money moves in or out of your

1
account wallet. We also record the device you log in from, your IP address, and which tables or slots you opened, because withdrawal checks and dispute handling both run on that trail. Nothing beyond it is collected quietly. Your play history sits inside your own account,
2
and our team reads it only when you raise a ticket. Payment partners see the amount and the reference number, not your play history. Game studios get the session data needed to deal a hand or spin a reel, and nothing else. How long we keep
3
any of this depends on where you are. Access and eligibility depend on your local law and eligible regions, and where local rules require us to hold account and transaction records for a set period after closure, we follow that period. Where your own law gives
4
you wider rights over your data — a copy, a correction, a deletion — we apply those too. If a request falls outside what we are able to action, we say so in writing rather than ignore it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Privacy

The short answers below cover the things account holders ask us most about their own data. If your case is not here, the help desk will take it from the top of this page.

Your mobile number, your name, and the wallet you register with. Each deposit or withdrawal adds a transaction reference, and we log the device and IP address you sign in from.

Yes. Ask from live chat or a ticket and we compile what we hold: account details, wallet history and login records. The reply comes in writing on the same thread.

Ask through the help desk. We close the wallet and end marketing contact at once, then clear play history once any record-keeping period set by local law ends.

Only what each job needs. bKash, Nagad and Rocket see the amount and reference, while studios get the session needed to run a round. We do not sell your details.

A session cookie is what keeps you signed in, so the lobby needs it. Clear cookies and you simply log in again with a fresh one-time code.

Start with live chat from the help icon. If it is a privacy matter, say so and we route it to the team handling data requests, and you get a case reference.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountmela88 Login InfoAbout Us

Your Privacy Policy in Plain English

How mela88 Stores Cookies and Login Codes

Where Bangladesh Data Requests Go

Questions About Your Privacy

01 What data do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do I delete my account and the data behind it?

04 Do you share my details with studios or payment partners?

05 Are cookies needed to use the lobby?

06 Who do I contact if something looks wrong on my account?

Privacy Policy

Related pages

Related pages